Shipping Policies:
The Camping Folks deal with more than one Distributor, most of which use UPS or Fed-X ground service's with a 3-5 day normal shipping time. Some Distributors have huge warehouses and can take anywhere from 1-3 days for your order to be pulled.
Returns Policy:
For a more prompt exchange/refund, please keep your invoice and E-mail The Camping Folks Support at thecampingfolks@cox.net to obtain a return authorization number (RMA#).
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return to the Distributor within (30) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.
-Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
-All returns must be prepaid;
No COD’s accepted
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a cash refund via E-mail by PayPal pay merchant.
If an Incorrect item shipped:
Return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to Green Supply. This will be done at the Distributor’s discretion. If the order was shipped ground, and you decide to overnight the package to us to get it here faster, you will do that at your own expense.
Once the incorrect item is received back, the Distributor will ship out the correct item. If you wish to have the correct item shipped out prior to them receiving back the incorrect item, we can do so, but you will be responsible for the original item’s purchase price should it not get returned.
No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped. If you wish to ship an item via an express method, it will be done at your own expense.
Return Freight Charges:
When a customer refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed.
What is "New" condition?
All products must be in new, unopened condition if it is being returned to the Distributor. Examples of new, unopened products:
- A piece of clothing that still has the tags attached and/or has not been worn
- A treestand that has not been assembled
Examples of products that the Distributor will refuse:
- A boot with mud on it (has been worn outside)
- A riflescope that has been mounted to a firearm
- A Leupold optic without the shrink-wrap around the original box
- Any bubble-packed item that has been opened
Refused items will be shipped directly back to the customer, and will not be credited. You will also absorb the return freight costs. For this reason, it is important to understand the condition of your the product you are returning before The Camping Folks request a return from the Distributor.
Currently, we do not ship any International Orders (Including Puerto Rico, Guam, APO’s and FPO’s. This will include orders that have any connection to International shipments. This goes to both the shipping and billing addresses.
